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This series contains survey reports created by BC Parks. The majority of these reports were done to assess customer satisfaction during park day visits and overnight campground stays. They document visitor satisfaction trends, importance rankings of services and facilities and offer comparisons to other years as well as recommendations for improving visitor experience. This series also includes employee satisfaction survey reports in which BC Parks assesses the overall working culture at the agency and Visitor Programs annual reports which detail program and visitor centre visits, as well as recommendations for special programs, budgets etc. Finally the series also includes survey reports from Provincial Parks and Wilderness for the 90s which was an initiative that sought better management of protected areas for the purpose of conservation and recreation. These surveys allowed visitors to express their views on the program, ask questions and offer suggestions for future protected areas. The first 1,600 or so are written on a standard survey form typically submitted by individuals from the public. Later responses were sent letter-style on regular paper and are typically from organizations, businesses and non-profits. Some surveys include attached articles or pictures to support the views of the writer. The responses have been coded by a Parks employee to easily compile relevant information and are arranged by date received.

Some other survey reports that were conducted either by BC Parks or for BC Parks by external agencies are included in this series. This includes a BC Consumer Omnibus survey on outdoor recreation and other household surveys in which members of the public were asked to respond to a survey detailing their experience and opinion regarding outdoor recreation in BC. The results of these surveys were meant to inform BC Parks on future developments and business strategies.
Typically, files include a blank copy of the original survey as well as a written report summarizing the results and findings.
Other forms of documents related to or created from information found in the survey reports may also be found in this series such as briefing summaries for the Minister.

The series contains records relating to commercial river rafting operations in BC Parks land. The records cover legislation relating to river rafting, notably the Commercial River Rafting Safety Act and includes copies of correspondence, statute revision memos and committee notes relating to amendments and requests for legislation.

A significant portion of the series also covers handbooks, compliance manuals and examination course manuals for ‘river rafting guides’ (operators of commercial river rafting businesses) which outline regulations, standards, terms of conditions, endorsement and certification procedures, sample administrative forms and an administrative systems user manual.

The series also covers documentation of river rafting accidents.

The series also includes a published report by the Advisory Committee on Commercial River Rafting in British Columbia.

The records area arranged according to the BC Parks Operational Records Classification System (schedule 113827). This schedule was later replaced by the Parks and Protected Areas ORCS (schedule 186896).
The following primary and secondary numbers are covered in this series:
81000-00 : Commercial River Rafting Licensing (general)
81000-25: Rivers special provisions