British Columbia Lottery Corporation (BCLC) Ombudsperson’s investigations
- GR-4051
- Series
- 1999-2010
The series consists of the ombudsperson’s investigation into the British Columbia Lottery Corporation (BCLC)’s prize payout procedures. BCLC retailers and BCLC retailer employees (the people who handle players’ winning tickets) appeared to be winning major prizes at a higher rate than other players in the province. The public and the media expressed concern that some of those winning tickets may actually belong to ordinary players. The ombudsperson’s investigation commenced when the public and media’s questions about whether the rightful owner of a winning ticket was paid the correct prize, were not adequately answered by the BCLC or its government regulator, the Gaming, Policy, and Enforcement branch. This series of records was created and received by the British Columbia Lottery Corporation (BCLC) between 1999 and 2010. The Ombudsperson’s report was released in 2007.
The series contains the original freedom of information request file, correspondence between the ombudsperson and BCLC president and CEO, documentation requests and BCLC responses, consumer complaints and incident reports, records released, statistics of winners and retail winners, interviews with prize winners, internal BCLC policy and procedures documents, telephone logs, consumer and other investigation files, security and enforcement files. These records are governed by the Ombudsperson Act (RSBC 1996, c. 340) which sets out how disputes about government actions arise and are resolved.
The records are arranged by binder number or topic. They include correspondence, reports, master document lists, presentations, statistics, memoranda, and claims files. They are also assigned an internal control number. The series is covered by the Administrative Records Classification System (schedule 100001) ARCS 155-20 (Ombudsperson’s investigations).
British Columbia Lottery Corporation