Series GR-3521 - Ombudsman’s investigations

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Ombudsman’s investigations

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  • textual record

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  • Source of title proper: Title based on contents of series

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  • 1991-2010 (Creation)
    British Columbia. Pharmacare division

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35 cm textual records

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Biographical history

The Pharmacare division was responsible for the administration of the province’s drug reimbursement program of the same name. The division verified and processed claims, negotiated and monitored Pharmacy Participation Agreements, and established benefits and reimbursement policies under the Pharmacare program. The benefits included most prescription medications, insulin, needles, syringes, and blood-glucose testing strips, certain ostomy supplies, designated permanent prosthetic appliances and children’s orthotic devices. Under the Pharmaceutical Services Act (SBC 2012, c. 22), the Minister of Health is responsible for administering the Pharmacare program.

The Pharmacare division was located within the Corporate Programs branch of the Ministry of Health.

By 2006, administration of the Pharmacare program had been transferred to the Pharmaceutical Services division.

Custodial history

Scope and content

The series consists of ombudsman’s investigations into matters relating to Pharmacare. The records were created and received by the Ministry of Health’s Pharmacare department between 1991 to 1993, and 2002 to 2010. The records provide details of complaints regarding the Ministry of Health that were sent to the ombudsman and were subsequently investigated. The files also include printouts and summaries of the number of complaints received by the ombudsman each year on matters related to Pharmacare.

The series is covered by ARCS 155-20.

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Transferred from the Ministry of Health in May 2016.


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Records are restricted. Please contact BC Archives staff for further information and to request access.

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General note

Accession number(s) : 92-3879, 96-7336

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